Privacy Policy
By using our app, website, and services, you agree to the terms of this Privacy Policy. You also consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy and our Terms & Conditions. If you do not agree with this Privacy Policy and our Terms & Conditions, you cannot use our services.
Thank you for using our translation and transcription hearwhatisaY App. The hearwhatisaY App is owned by hearwhatisaY, which is based in Texas. Our Privacy Policy covers any software provided by hearwhatisaY that lets you use the Services. When we say "user," "you," or "your," we are referring to anyone who uses the App, Website, or Service, even if they haven't created an account. The Terms & Conditions Agreement creates a legally binding contract between you and hearwhatisaY for your use of the Service.
We respect your privacy and strive to protect your personal information. As the owner and operator of the mobile App, hearwhatisaY (the "App") and our website (the "Website"), collectively referred to as “hearwhatisaY,” “Kashanebo Management LLC,” “us,” “our,” or “we” in this Privacy Policy. We want to explain how we collect, use, share, and protect information about our users. We will only use or share your personal information as described in this Privacy Policy.
This Privacy Policy will inform you about the types of personal data we collect, why we use this data, how it is handled, and your rights regarding your personal data. By using, accessing, or interacting with our App, Website, or Services, you consent to the collection, use, transfer, and sharing of personal information that we receive from you through such use, access, and interactions, as described in this Privacy Policy.
A Data Controller, as used in this Agreement, refers to the person or organization that determines the purposes and methods of processing personal information. Kashanebo Management LLC is the Data Controller of your personal data, and you can find our contact details in the Contact section at the end of this Privacy Policy.
For purposes of this Privacy Policy, "Your Information" or "Personal Data" means information about you, which may be of a confidential or sensitive nature and may include personally identifiable information ("PII"). PII means individually identifiable information that would allow us to determine the actual identity of a specific living person, while sensitive data may include information, comments, content and other information that you voluntarily provide. We collect information about you when you use our App or Website to access our Services, content, software, applications, email notifications and other mediums, or portions of such mediums, that hearwhatisaY provides to you (collectively, the “Services”).
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by sending you a notice to your registered email address or by posting the revised Privacy Policy on the Website and in the App. If the changes to the Privacy Policy are significant, the email notice we send you may require you to accept the revised Privacy Policy terms. Those changes will go into effect on the "Last updated" date shown at the end of this Privacy Policy. By continuing to use the App, Website and Services, you consent to the revised Privacy Policy. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.
1. Information Provided Directly By You
We collect information you provide directly to us, such as when you request information, create or modify your personal account, request services, complete a form, survey, questionnaire, or application, contact customer support, join or enroll in an event, or communicate with us in any manner. This information may include, but is not limited to:
• Name
• Date of birth
• Email address
• Phone number
• Profile photo
• Any other personal information you choose to provide
2. Information Collected Through Your Use of Our Services
We may automatically collect certain information about you when you visit or use our Services, or when you interact with emails, advertisements, or other electronic messages we send. This information may include:
• Device characteristics (including device identifiers)
• Web browser characteristics
• Unique identifiers and other data stored in cookies
• Operating system details
• Language preference
• Referring URLs
• Length of visits
• Pages viewed
• Other information that may be automatically accessible to us from your browser or device
Situations Where You Provide Your Information
You may provide your information to us in the following situations:
1. When you communicate with us or request information about us or our products or services, whether via email or other means
2. When you fill out forms or fields through our Services
3. When you register for an account with our Service
4. When you create a subscription for our Services
5. When you order products or services from, or through our Service
6. When you provide responses to a survey or questionnaire
7. When you join or enroll in an event through our Services
8. When you sign up for any newsletters or other materials through our Services
9. When you provide information to us through a third-party application, service, or Website, including a social networking platform
10. When you participate in any of our marketing initiatives, including contests, events, or promotions
11. When you participate in reviews, or provide or post user-generated content or other submissions
Automatic Collection of Non-Personal Information
We also automatically collect non-personal information through the use of various technologies, including but not limited to:
• Cookies
• Web server logs
• Tags
• SDKs
• Tracking pixels
• Local storage
• Scripts
• APIs
• Session replay
• Screen capture
This information helps us better understand how our Services are used and allows us to administer and customize the Services to improve your overall experience.
3. Information Collected From Other Sources Including Third-Party Social Networking Sources
We may also receive information from other sources and combine it with information we collect through our Services. For example, if you choose to link, create, or log in to your hearwhatisaY account with a social media service like Facebook, Instagram, LinkedIn, or Twitter, or engage with a separate App or Website using our API, we may receive information about you or your connections from that site or app. This information may include, but is not limited to:
• Profile picture
• Gender
• Username
• Age range
• Language
• Country
• Email addresses
• Phone numbers
The data we receive depends on your privacy settings with the social media service. You agree that you have read the third-party social media service’s Terms of Service and Privacy Policy, and authorize us to access certain information about you made available through that service. You also authorize us to collect, store, retain, and use your information in accordance with our Privacy Policy.
4. Geolocation
We may collect and maintain location data to provide you with features and functionality of the Service. We may collect your location information through your IP address, WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device. We may also gather information about your location using other technologies and sensors, such as information about nearby devices, WiFi access points and networks, and nearby cell towers. We may share de
identified (anonymous) location information with our partners for purposes such as tailored advertising, attribution, analytics, and research. If you want to opt out of the collection of your location data, please adjust your settings on your mobile device to limit the App’s access to your location data.
5. Aggregated Data
We may collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data is de-identified or anonymized and does not constitute Personal Data, as it does not directly or indirectly reveal your identity. If we ever combine Aggregated Data with your Personal Data so that it can identify you, we treat the combined data as PII, which will only be used in accordance with this Privacy Policy.
6. Cookies, Log Files, and Anonymous Identifiers
1. Cookies:
o When you visit our Services, we may send one or more Cookies (small data files) to your computer to uniquely identify your browser and help you log in faster and enhance your navigation through the platforms. Cookies allow our Service to remember important information that makes your use of the Service more convenient. A Cookie will typically contain the name of the domain from which the Cookie has come, the “lifetime” of the Cookie, and a randomly generated unique number or other value. Certain Cookies may be used on the Sites regardless of whether you are logged in to your account or not.
o Session Cookies are temporary and remain in your browser's Cookie file until you leave the Website.
o Persistent Cookies remain in your browser's Cookie file for much longer, depending on the lifetime of the specific Cookie.
o When we use Session Cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis.
o We may also use Cookies to remember your computer when it returns to the Website to help customize your web experience. In such instances, we may associate personal information with a Cookie file.
o Cookies help us know when you are logged on, provide features based on your preferences, understand your interactions with our Services, and compile other information regarding the use of our Services.
o Third parties with whom we partner to provide certain features on our Website or to display advertising based on your web browsing activity use Cookies to collect and store information.
o Our Website may use remarketing services to serve ads on our behalf across the internet to previous visitors who haven’t completed a task on our Website. This could be an advertisement on the Google search results page or a website in the Google Display Network. Third-party vendors, including Google, use Cookies to serve ads based on past visits to our Website. Any data collected will be used in accordance with our privacy policy and Google’s privacy policies. To learn more or opt-out of receiving advertisements tailored to your interests by third parties, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
o We may use third-party services such as Google Analytics to help understand the use of the Services. These services typically collect information sent by your browser as part of a web page request, including Cookies and your IP address. Their use of this information is governed by their respective privacy policies. You may opt out of Google Analytics for Display Advertisers, including AdWords, and opt out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on. For additional information on how Google uses data when you use Google partners’ sites or apps, please review their policy on this issue.
o You can control the use of Cookies at the individual browser level. Use the options in your web browser to set it to notify you when you receive a Cookie or to reject Cookies. You can also delete and manage any Cookies installed in your browser's Cookie folder by following the instructions provided by your browser manufacturer.
Consult your mobile device documentation for information on disabling Cookies on your mobile device. If you reject Cookies, you may still use our App or Website, but some features or areas of our Service may be limited.
o We cannot control the use of Cookies by third parties (or the resulting information), and the use of third-party Cookies is not covered by this policy.
2. Log Files:
o We automatically collect information about how you interact with our Services, preferences expressed, and settings chosen, and store it in Log Files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, enhance marketing, analytics, or App/Website functionality, and document your
consent to receiving products, services, or communications from us or our partners. If we link such information with personally identifiable information in a manner that identifies a particular individual, we will treat all such information as PII for purposes of this Privacy Policy.
3. Web Beacons:
o When you use our Services, we may employ Web Beacons (also known as clear GIFs or tracking pixels) to anonymously track online usage patterns. No Personally Identifiable Information from your account is collected using these Web Beacons.
7. Device Information
When you use our Services through your mobile phone or other digital devices, we may collect information related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request, and basic usage information about your use of our Services, such as date and time. Additionally, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
8. Call and SMS Data
In connection with providing the Service, we may receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message. You consent to the receipt, collection, and storage of this information.
9. Protective Measures We Use
We protect your information using commercially reasonable technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use include firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Although we take measures to secure your information, we cannot guarantee the security of our information storage nor that your information will not be intercepted during transmission over the Internet, including email and text transmissions. In the event that any information under our control is compromised due to a security breach, we will take reasonable steps to investigate the situation, notify affected individuals if appropriate, and take other steps in accordance with applicable laws and regulations.
10. Payment Information
App subscription payments are processed by the Third-Party App Store you used to download our App, not by hearwhatisaY. If you make a purchase or subscribe to the App using our Website, we will use a secure third-party payment processing gateway to collect, store, and process payment information. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their privacy policies. We do not store this information on our Website or servers.
11. How We Use Information We Collect
We will not rent, sell, lease, or barter your information unless you grant us explicit permission to do so. Our primary purpose in collecting, holding, using, and disclosing your information is to provide you with a safe, smooth, efficient, and customized experience. We use this information to:
1. Operate and provide our Services
2. Improve our internal operations, systems, products, and Services
3. Provide users with customer support, including sending related information, confirmations, technical notices, updates, security alerts, and administrative messages
4. Understand your preferences to enhance your experience and satisfaction with our Services
5. Analyze, improve, and manage our Services and operations
6. Contact you for administrative or account maintenance purposes
7. Resolve problems and disputes, and engage in other legal and security matters
8. Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity
9. Enforce our Terms & Conditions and any agreements for our Services
10. Send you communications we think will interest you, including information about our products, services, promotions, news, and events
11. Verify your identity and prevent impersonation, spam, or other unauthorized or illegal activity, including infringement of intellectual property rights of third parties
12. How We Share Information We Collect
We share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing. We share information in the following ways:
1. With Third-Party Service Providers: To enable them to provide the Services you request. These Service Providers are bound by strict confidentiality rules and can only use the information to support our Services.
2. With Third Parties: With whom you choose to let us share information, such as other websites or apps that integrate with our API or Services, or those with an API or Service with which we integrate.
3. With hearwhatisaY, Kashanebo Management LLC, Subsidiaries and Affiliated Entities: That provide services or conduct data processing on our behalf, or for data verification, centralization, and/or logistics purposes.
4. With Payment Processing Entities: That provide payment processing services on our behalf.
5. With Vendors, Consultants, Marketing Partners, and Other Service Providers: Who need access to such information to carry out work on our behalf. These parties are bound by strict confidentiality rules and can only use the information to support our Services.
6. In Response to Requests by Competent Authorities: If we believe disclosure is in accordance with, or required by, any applicable law, regulation, court, or legal process.
7. With Law Enforcement Officials, Government Authorities, or Other Third Parties:
If we believe your actions are inconsistent with our Terms & Conditions or policies, or to protect the rights, property, or for our safety or the safety of others.
8. In Connection With Business Transactions: Such as mergers, sales of company assets, consolidations, restructurings, financing, or acquisition of all or a portion of our business by another company.
9. With Your Consent: If we notify you and you consent to the sharing.
10. In Aggregated or De-identified Form: Which cannot reasonably be used to identify you. This data is used in aggregate form, and our analytical services do not record any personal information.
13. Additional Disclosures
1. To Authorized Persons: We may disclose Your Information to any person we reasonably believe is authorized to receive it as your agent, including as a result of your business dealings with that person (e.g., your attorney).
2. As Required by Law: To comply with legal requirements or court orders.
3. To Enforce Our Policies: If we believe you are violating any applicable law, rule, or regulation, or interfering with another's rights or property, including our rights or property.
4. To Enforce Agreements: To enforce our Terms & Conditions, this Privacy Policy, and any other applicable agreements and policies.
Privacy Policy Summary (Sections on Law Enforcement, Social Network Sharing, and User Content)
1. Sharing Information With Law Enforcement
We commit to cooperating with law enforcement agencies while respecting user privacy. Here's how it handles law enforcement requests:
1. Review Process:
o When we receive a request for user account information from a government agency investigating criminal activity, it will review the request to ensure it meets all legal requirements before releasing any information.
2. Emergency Disclosures:
o Under U.S. laws 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), we may voluntarily disclose user account information to law enforcement without a subpoena, court order, or search warrant. This is done in response to a valid emergency when it is believed necessary to prevent death or serious physical harm.
o We will only release the minimum information it believes is necessary to prevent harm in such emergencies.
2. Social Network or Media Sharing
Our services may integrate with social network sharing features. Here's how this affects your data:
1. Integration with Other Services:
o Our services may now or in the future integrate with social network sharing features and related tools. This allows users to share their activities on hearwhatisaY with other apps, websites, or media platforms, and vice versa.
2. User Control and Privacy Settings:
o Your use of these features will enable the sharing of information with your friends or the public, depending on the privacy settings you establish with the social network sharing service.
o Users should refer to the privacy policies of those social network sharing services for more information on how they handle shared data.
3. Public Disclosures:
o Any information or content voluntarily disclosed for public posting on a social network sharing service becomes available to the public, controlled by the privacy settings you set.
o Once shared publicly, this user content may be re-shared by others.
o If you remove information that you posted on the social network sharing service, copies may still remain viewable in cached and archived pages, or if other users or third parties have re-shared, copied, or saved that user content.
3. User Content and Public Sharing
When sharing user content on public platforms, consider the following:
1. Publicly Accessible Information:
o If you share user content (as defined in the Terms & Conditions), post a comment, review, or message containing personally identifiable information to a publicly accessible area of our services or a third-party app store website, third parties may use or share this information with others.
o As a result, you may receive unsolicited messages from other parties.
2. Privacy Risks:
o Such user content, comments, reviews, or messages are not covered by our privacy policy. You share this information at your own risk.
3. Content Removal Requests:
o To remove personally identifiable information posted on our services, you need to contact us directly.
o Responding to such requests may not ensure complete removal from the internet if the content or information has been reposted by others.
o To request removal of content or information, contact us at support@hearwhatisay.com.
This summary covers how we handle interactions with law enforcement, the sharing of user information on social networks, and the public sharing of user content. Users should be aware of the implications of sharing information publicly and the processes for handling privacy and removal requests.
Analytic Services Provided By Others
We may let other companies measure our audience and provide analytics services. They might also serve ads for us across the internet and track how well those ads perform. These companies can use cookies, web beacons, software development kits (SDKs), and other technologies to identify your device when you visit our website and use our services, as well as when you visit other sites and services online.
Links to Third-Party Websites
Our services, including emails we send, might contain links to websites run by third parties that we don't control. Just because we link to them doesn't mean we endorse them or their products, services, or practices. We aren't responsible for their privacy policies, terms and conditions, practices, or content. These third parties might send their own cookies to you and collect data independently.
If you visit a third-party website, application, or other service from our links, we encourage you to read their privacy policies and terms and conditions before providing any personal information. If you have questions about a third party's policies, please contact them directly.
Do Not Track Settings
Some web browsers let you enable a "do not track" feature that tells websites you don't want your online activities tracked. This is different from blocking or deleting cookies. Even with "do not track" enabled, browsers may still accept cookies. There is currently no accepted standard for how to respond to these signals, so we don't take any action in response to them.
Children's Privacy
Our services are for users who are of legal age where they live (usually 18 or older). We don't knowingly collect personal information from anyone under 13 in the U.S. or under 16 in the European Union. If you're under these ages, please don't give us any information. If you believe we've accidentally received information from a child under these ages, contact us immediately. If we find out we've collected personal information from someone under these ages, we will delete it from our records.
International Privacy Practices; Users Outside of the United States
To offer our services to you, we may need to send and store your personal information outside of your home country, possibly including the United States. This means if you live or are based outside of the United States, your personal information might be moved to countries that don't offer the same level of protection for personal information as your own country does.
We're dedicated to safeguarding your privacy and keeping your personal information secure when we transfer it. If you're in the European Union (EU) or European Economic Area (EEA), and we transfer your information, we take steps to ensure it's protected to a similar level as required by EU and EEA laws, to the extent possible under the law.
By agreeing to this Privacy Policy when you register an account, users from countries outside the United States understand and allow their personal information to be transferred and processed on servers located outside their home country. This means you accept the risk that your information may have different, potentially less protective safeguards compared to the laws of your own country.
Account Information
You have the option to cancel your account or update your account details anytime. Simply log into your online account or email us at support@hearwhatisay.com, following the instructions provided. Please note, we may need to retain some of your information as required by law or for legitimate business purposes.
Promotional Information Opt Out
If you wish to stop receiving promotional messages from us, you can opt out at any time. Follow the instructions in the messages you receive or contact us using the information found in the Contact Us section at the end of this Privacy Policy. By opting out, you choose not to receive communications from us or have your information shared for marketing purposes with other entities. However, you may still receive non-promotional communications related to your account, requested services, or our ongoing business relations.
The Legal Basis and Reasons For Collection and Processing Your Personal Information
We collect and process your Personal Information based on the following reasons under the GDPR:
1. Consent: When you sign up for our Services, you explicitly consent to us providing those Services and processing your information according to this Privacy Policy, including transferring your data to other jurisdictions such as the United States.
2. Contractual Obligations: Processing necessary to fulfill the contract between you and hearwhatisaY, including our Terms & Conditions, and any subscription terms you agree to.
3. User Registration and Account Management: Necessary to register you as a user, manage your account and profile, and authenticate your logins.
4. Legitimate Interests: For the proper administration of our website and business, analyzing website usage, ensuring website and service security, maintaining backups, and communicating with you.
5. Technical Support: To resolve technical issues, respond to your requests for assistance, comments, and questions, analyze crash information, and improve our Services.
6. Communication: To send you email and in-app communications, including responding to your inquiries, providing customer support, sending technical notices, product updates, security alerts, and administrative, billing, and account management messages.
7. Promotional Communications: To send you promotional messages that you have consented to receive or that align with your legitimate interests.
8. Legal Compliance: To comply with legal obligations that require us to process your personal data, such as disclosures to law enforcement or regulatory agencies when mandated by law.
Your Access and Rights to Your Personal Information Under the GDPR
The General Data Protection Regulation (GDPR) is a law that protects the privacy and security of personal data. It was adopted by the EU in 2016. Under the GDPR, you have rights concerning your Personal Information held by us. You can exercise these rights by contacting us through the methods listed in the Contact section at the end of this Agreement. We may need to verify your identity and gather specific information to process your request, ensuring your data remains secure. We aim to respond to all legitimate requests within one month. If your request is complex or numerous, we'll keep you informed of any delays.
Your Rights Regarding Your Personal Information
1. Access to Your Personal Data You have the right to access the information we hold about you. If you wish to view, update, or delete your information, or if you prefer that we do not share certain information as outlined in this Privacy Policy, you can let us know. We will honor your requests in accordance with applicable law. To make changes affecting your personal information, please contact us at the email address provided in our Contact section below. While we strive to make changes promptly, please note that some information may remain in our backup files. If we cannot fulfill your request, we will explain why.
2. Correction or Completion of Your Personal Data If the personal information we have about you is inaccurate, outdated, or incomplete, you have the right to have it corrected or completed. To update your account details, please contact us using the email address listed in our Contact section below.
3. Erasure or Deletion of Your Personal Data In certain situations, you can request that we delete the personal information we hold about you. If we are unable to delete specific information, we will explain the reasons why. To request deletions, please contact us at the email address provided in our Contact section below.
4. Objecting to or Restricting Processing of Your Personal Data Under certain circumstances, you can object to how we process your personal information. For instance, you can object to your information being used for direct marketing purposes or if we process your information based on our legitimate interests without compelling grounds that override your rights. You may also request restrictions on the use of your information, such as when you are challenging its accuracy. To object to processing or request restrictions, please contact us using the email address in our Contact section below.
5. Data Portability or Transfer of Your Personal Data You have the right to receive a copy of your information that we maintain in a structured, machine-readable format. To obtain this copy, please contact us at the email address provided in our Contact section below.
6. Withdrawal of Consent If you have previously consented to the processing and sharing of your Personal Information and wish to withdraw that consent, you can do so at any time. To withdraw your consent, please contact us using the email address listed in our Contact section below.
7. Right to Complain You have the right to lodge a complaint about our data protection practices with a supervisory authority.
8. Our Policy on Keeping Your Information We keep the information we gather for as long as you keep using our services. After you close your account, we hold onto your information for at least one year. In some cases, we might need to keep it longer for business or legal reasons, like regulatory requirements. We only keep your Personal Data as long as necessary, unless the law says we must keep it longer.
9. Contact Us If you have questions using the methods below. When you get in touch, we'll verify your identity for security.
10. Contact Name: Data Protection Officer
Email: support@hearwhatisay.com
11. Office Address:
hearwhatisaY
Kashanbeo Management LLC
PO Box 247
Carthage, TX 75633